ENTRY FAQs

Entry FAQs

They say the ultimate confidence is knowing what you don’t know and asking for help. This FAQs should give you that decision making confidence needed to take the big entry leap. If it is not in the FAQs email us

Cornavirus and carry-over to 2022 FAQs

Our main aim is to comeback better than ever and for you to ride joberg2c. If we cannot hold 2022 due to COVID-19 we will let riders know options for now we are optimistic 2022 will be better than ever. Please see our refund policy.

The entry is fully transferable. joberg2c will waiver any admin fees for 2020/2021 riders who find substitutes.

  • Massages and Physio bookings will be carried over at no extra cost
  • Shuttles will be carried over at no extra cost
  • Mechanics packages are based on a private relationship with these providers and everyone will have to speak to them personally. We asked them to support our riders. Please let us know if you have any problems in this regard
  • After-party dinner will be carried over at no cost
  • Other accommodation will also be between rider and these venues. However, we want them to support the rider and if they are not then we need to know about it.

We are aware that many of our international riders will not be able to travel by April 2022 without difficulty.

Please liaise with the race office.

General entry FAQ's

If you’d like to check or change your details, log in using your ID/passport number. To change your personal details click on “Edit Details”.

To make a rider substitution follow the steps below:

  1. Log in using your ID/passport number
  2. You will see a summary screen of your team details
  3. Click the “Substitute” button
  4. Click on the “Add” button
  5. Select the person from the “Current Team Members” box whom you wish to substitute and ensure they are added to the “Members to be Substituted” box
  6. Click the “Confirm” button
  7. Enter the ID and details of the new team member
  8. A summary screen confirming that the substitution has taken place will appear – this means your substitution will be saved
  9. You are welcome to do your substitutions for free, online
  10. We cannot guarantee clothing size will be correct for riders substituted after our closing date of 31 January 2019
  11. We’ll confirm your substitution via email
  12. Substitutions will be charged at R300
  13. Substitutions will remain open until the event starts.

Clothing orders are placed well in advance. Substitute riders must accept that they may receive the clothing size ordered by the original rider.

Please email the new name to Lara and she will do it for you.

We will accept clothing size changes until 10 January 2022:

  • Log in using your ID/passport number
  • Click on the “Edit Products” button
  • Scroll down to the “Free Products” section
  • Make your changes and click “Next”.